UPDATE (12/21/12): The new Offerchat live chat widget has been successfully deployed last night by the team. Check it out on your site! Log on to your chat panel to see more customization options. The Dev Team has also added a feature that lets your customers email the transcript of their chat conversation for record keeping. Happy
Read More »Dallas, TX - December 12, 2025 - The Offerchat Development Team is set to upgrade their online live chat to be more appealing by activating additional customization options. These upgrades give existing and future users more freedom to personalize the chat widget from their client chat panel while having a more compact online help chat with a more
Read More »Rather than force the issue to better its wretched email support, Best Buy ditches email and switches to live chat instead in an attempt to be a superstar in customer service. On Tuesday, STELLAService noted on its Happy Customer blog that the electronics retail player has eliminated the option for customers to email the company
Read More »We’ve talked about the perils of online live chat and we gushed about how you can evade them. This time, on the lighter side, let’s touch base on the advantages of live chat on a deeper level. Having an online chat feature on websites is increasingly becoming the norm for most online businesses in the
Read More »Is your webstore spontaneous shopping friendly? The internet is a utopia for impulse buyers. It makes it so easy to browse for items and make spur of the moment shopping sprees. As an online business owner, are you aware how much of your online sales resulted from customer impulse buying? More importantly, does your e-commerce
Read More »We’ve talked about adding online help chat tools and why it helps increase sales. For some unlucky chaps, though, adding a live chat to their websites has proven to be a disaster. While a chat widget is very easy to add and won’t directly affect a website’s performance, having it jive with visiting online shoppers
Read More »Good question. Throughout our beta launch, we have had many of our new sign ups ask us why Offerchat is Free. The reason is simple: Our revenue model rests on the human side of live chat, which means we will be offering live chat outsourcing soon. (Update: we now offer live chat as a service
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