FAQ

Frequently Asked Questions

What is Offerchat?

Offerchat is a live chat tool designed to help you increase your conversion and sales. By adding Offerchat to your website, you're equipping your visitors with a chat widget that they can use to communicate with you in case they have questions that influence their buying decision. Visitors can use the chat widget accessible on the website while website owners and chat agents can login to the control panel to chat with their customers.

Is Offerchat a sales tool or customer service tool?

Designed to help you increase your conversion, Offerchat is more of a sales tool than a customer service tool. Although, the core functionality, which is the ability to chat with your customer, is something that you can also use for customer service but not optimized for support and customer service.

Is Offerchat really free?

Yes, it is. We won't even ask for your credit card.

Why is Offerchat free?

Offerchat is 100% free because our revenue model is solely based on offering live chat outsourcing services. Offerchat agents can cover your chats when you are not able to. But if you don't need flexible chat agents, that's fine. We want as many businesses as possible to use our free, full-featured tool. In exchange we get a little bit of exposure through the free widget on your site. In using our live chat solutions, there are no hidden fees, ads or gimicks. We're just cool like that.

What do I need to get started?

Like I said, no credit card required. You just need an email address and website domain to get started.

How many chat agents can I create with Offerchat?

There's no limit. You can create unlimited chat agent accounts.

Can I customize Offerchat to match my site's look and feel?

Absolutely! Just log in to the control panel and go to the Settings page to customize the UI.

Does Offerchat support multiple websites?

Yes, you can use Offerchat to monitor multiple websites using one control panel account.

Who do I contact if I have questions or need technical support?

You can chat with us or send us an email to [email protected] . We'll get back to you ASAP.