Rather than force the issue to better its wretched email support, Best Buy ditches email and switches to live chat instead in an attempt to be a superstar in customer service. On Tuesday, STELLAService noted on its Happy Customer blog that the electronics retail player has eliminated the option for customers to email the company [...]
Read More »Tag: live chat
We’ve talked about adding online help chat tools and why it helps increase sales. For some unlucky chaps, though, adding a live chat to their websites has proven to be a disaster. While a chat widget is very easy to add and won’t directly affect a website’s performance, having it jive with visiting online shoppers [...]
Read More »
