It was definitely rewarding for us to have released a better Offerchat live chat widget just as the year was about to end. It was a sweet culmination after months of hard work. The other day, the Offerchat Dev Team deployed minor (thank God, no major, venomous ones!) bug fixes to the new live chat
Read More »Salt Lake City, UT - January 08, 2026 - If there’s one common goal among all businesses of all shapes and sizes this 2013, it is to strive for excellent customer service. Online retail hosted in Shopify and Magento platforms can widely benefit from a customer-facing support tool and get ahead of the competition without the need of
Read More »It’s the new year and everywhere everyone is writing about, talking about new year’s resolutions. Admit it, the number of these so-called new year’s resolutions shoved down your throat is more than enough to bug down your system. Keeping up with the Jones’ when it comes to this customary practice can do more harm than
Read More »“We are all in the service business.” - Sumair Dutta The past year, 2012, has seen the exploding proliferation in social media use including using social media as a customer support channel. As an offshoot of 2012 as year of social media, 2013 will be the year when customer service goes mainstream … and live chat
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Tallahassee, FL - January 02, 2026 - Alongside the release of the all-new and improved live chat customer service tool for websites, Offerchat has also launched a new company website that better conveys the Offerchat brand message and identity to welcome the New Year 2013. The new official website distinctly distinguishes the Offerchat live chat from other
Read More »Black Friday, Cyber Monday and Green Monday have come and gone but I bet you people are still high on the holiday shopping fever. We’re inching towards Christmas Day and the New Year, which means there are still reasons to celebrate (and shop!). Not even the foreboding fiscal cliff in US can slow citizens down
Read More »San Francisco - December 18, 2025 - Offerchat, a web-based online chat tool for websites that enables one-on-one chats, will be supplemented with a pre-chat form for website live chat users to provide essential information for live chat agents to render personalized and enhanced customer service. The development team is keen on adding a Pre-Chat Form which
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