Hire the best live chat agents

Why hire a live chat agent?

Instead of spending the bulk of your time on support processes, why not have a professional live chat agent adept in customer service and sychronized with your business policies and operations do customer support for you? A professional live chat agent with skills and expertise in first-level support can represent your business or brand effectively to your site visitors and potential customers as well as provide seamless customer experience to your buyers and clients. In turn, you continue generating more sales directly proportional to high customer satisfaction.

The Benefits of Live Chat Customer Service on Your Website

• Cost Efficiency

  Save up to 70% of labor costs for support tasks. Outsourcing your live chat agents instead of hiring live chat customer service representatives in-house cuts back operational costs, training costs, and employee benefits coverage, letting another company cover these costs instead so you can channel your financial resources to business core operations.

• Speed and Expertise

  Offerchat specializes in live chat tool and live chat customer service. We have developed a full-featured live chat tool for businesses of all sizes and shapes to use as a customer service tool for free. With our expertise in live chat customer service, we are confident that we can deliver a fast and high-quality live chat support to your customers through our highly-skilled and highly-trainable live chat customer service agents.

• Excellent Risk Management

  Live chat outsourcing lets you shift live chat support responsibilities to us. Since we specialize in live chat customer service, we can plan risk-mitigating factors for your business better in this field. Thus, with Offerchat live chat outsourcing, risk-sharing becomes very workable as we recognize that one of the most crucial factors determining the outcome of your revenue success is risk-analysis.

Why outsource your live chat agent from Offerchat

Offerchat minimizes the disadvantages of live chat outsourcing to a bare minimum, even to the point of eliminating them.

• Your confidential data is safe with us.

  Offerchat has developed a live chat app. Therefore, we understand and highly value security and privacy above anything else. We have security practices and policies in place to let you take control of your data.

• Onboarding session synchronizes deliverables.

  At Offerchat, we recognize that live chat outsourcing will fail if there is no partnership between us and each of our clients. Our onboarding session sits us down with you so that you can specify delivery time frames, quality of output, and categorization of live chat responsibilities.

• No hidden costs.

  What you pay is what you get. Offerchat will not add hidden costs to your bill. The price tag on the package you choose will be the price you pay when you check out at the counter.