Majority of online consumers are clearly not satisfied with the quality of customer service they are getting. The clever business person is one who can recognize that being the best in online customer service. including live chat support, will not only retain customers but also attract new ones. So how does one convert a crappy live chat support into a standout, customer-attracting one? Here are 5 easy ways
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Monitoring and measuring certain aspects of your online business and marketing are essential to determine the success of your ecommerce initiatives or if you’re able to meet company goals. If you have a live chat widget added to your website or ecommerce store as a touch point and customer service tool, monitoring and measuring the
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“Success is where preparation and opportunity meet.” - Bobby Unser There is one very nifty live chat feature you can activate in the live chat widget on your website that bears the potential of making each chat session a successful live chat customer support feat - the pre chat form. The pre chat form is
Read More »Shopify store owners are tremendously raking in unprecedented earnings. Through the internet, entrepreneurs can market their products worldwide. If you’re an avid online merchant, producer of novel goods, expert artisan of any industry, or somebody with products to showcase and sell online, one of the most popular showrooms in the internet is Shopify - a
Read More »“We are all in the service business.” - Sumair Dutta The past year, 2012, has seen the exploding proliferation in social media use including using social media as a customer support channel. As an offshoot of 2012 as year of social media, 2013 will be the year when customer service goes mainstream … and live chat
Read More »Rather than force the issue to better its wretched email support, Best Buy ditches email and switches to live chat instead in an attempt to be a superstar in customer service. On Tuesday, STELLAService noted on its Happy Customer blog that the electronics retail player has eliminated the option for customers to email the company
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