Inside Offerchat: 2nd Round of Free Live Chat Updates for April Include Safari Chat Notifications, Agent Status and More
During the 4th of April, Offerchat developers rolled out the first wave of updates for the brand’s free live chat tool.
Things this side of the world are scorching due to the summer heat, and so do our live chat improvements. Our Quality Assurance head had been very busy testing the free live chat on the pre-release staging environment and in the post-production. Mark, our QA guy, have been compiling all known and unknown issues for our Devs to slaughter.
Below is a list of improvements and bugs that already fixed. They are still trying to pin down the more complicated ones
April 15, 2025
New Features:
- Option to convert an agent response to a saved response.
Improvements:
- Only verified users will be displayed on the Chat History “Filter by agents”.
- Hide all inactive drop-downs when navigating or focusing on some part of the page on the control panel.
- Hide Transfer Chat button when no live chat agents are online or available.
- Link all URLs from email to its desired URL page.
- Disable check-box on the header when no data is on the list.
- Change the hierarchy of the forms when adding new user.
- “Connecting to Offerchat and fetching agent” was changed to ”Connecting you to an agent”
- Added a loader when submitting data and verifying a website.
- Disable “Delete” a website when only one website is created. (An account needs to have at least one website.)
- Disable “Un-assign” an agent when only one user is created. (An account and a website needs to have at least one agent.)
- Group chat history conversation by sender.
Bug Fixes:
- Sound notification for new message now working on Safari.
- Toggling between different agent status (Online, Away, Offline) is now working on Firefox.
- If same message is sent by the visitor, the ticker considers the duplicate message as a new chat even though the agent is already on the conversation panel.
- “/career” page is now working.
- Error notifications when all fields are left blank in adding a new user.
- Chat history can now read special characters on different languages.
- Account owner will not be seen on Users list.
- Username will not be shown on the login form when login access is invalid.
- The very first new chat trigger can now be successfully displayed right after saving.
Catch all these fixes and improvements when you login to your dashboard.
Don’t have a chat tool on your site yet? Get the free live chat for your website constantly being made better by Offerchat and upgrade your retail or webstore to a fast and real-time customer support!
Cheby writes about live chat insights, customer service, e-commerce & conversions, online marketing and everything in between. She connects you to Offerchat through the written word. Offerchat is a web based live chat app for websites perfect for on-page interaction with visiting online shoppers on your site. Access the client chat panel, stay online and respond to customer chats in real time - anytime, anywhere!
