Why You Should Add Live Chat to Your Website [Infographic]

By Cheby Labrague 17 Comments

A live help feature on a website available for shoppers and visitors to use when they’re stuck and have trouble finding their way or if they have a simple question is kind of an unwritten rule for online retail website owners.

However, many are still in the dark and have not yet done so. Or they’re just doubtful on shelling out money for a feature that they don’t consider very important because, after all, they have a phone number and an email displayed on the site.

But in the present world where almost instant communication and engagement is pretty much the norm, a live chat widget on your site could just be the one thing that’s missing.

Here’s an infographic that explains the importance of live chat on websites and why skeptics might want to consider having it:

Click below and copy the code to embed this infographic to your blog:

Cheby Labrague

Cheby Labrague

Cheby writes about live chat insights, customer service, e-commerce & conversions, online marketing and everything in between. She connects you to Offerchat through the written word. Offerchat is a web based live chat app for websites perfect for on-page interaction with visiting online shoppers on your site. Access the client chat panel, stay online and respond to customer chats in real time - anytime, anywhere!