Inside Offerchat: Time Zones and Chat Transcripts
A little over a week since our last deployment of live chat updates, we’re now rolling four new features along with essential improvements to your Offerchat live chat experience. Check out the comprehensive list of updates below:
New Features:
- Select user Time Zone.
- Chat History timestamp will now depends on the Time Zone set on the account by the current user who logged in.
- Enable to send a certain Chat Transcript to any email address.
- Enable to export Chat Transcript into PDF File format.
Improvements:
- Consistency of all checkboxes
- Make the control panel header more organized.
- Dashboard tour is now updated with the current design of the Control Panel.
- Scrolling on the page will now apply to a desired content only.
Bugs Fixed:
- Default chat widget is showing on the left side upon loading the page.
- The scroll bar won’t scroll down unto the last chat in chats page.
- Unable to record the missed chats on the Visitor Metrics Reports.
- Caching issues on Firefox that caused chats malfunction.
- Can sign up even the password is left blank.
- Delete button is not showing on some of the listings on the Control Panel.
Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.
