Rather than force the issue to better its wretched email support, Best Buy ditches email and switches to live chat instead in an attempt to be a superstar in customer service. On Tuesday, STELLAService noted on its Happy Customer blog that the electronics retail player has eliminated the option for customers to email the company
Read More »We’ve talked about the perils of online live chat and we gushed about how you can evade them. This time, on the lighter side, let’s touch base on the advantages of live chat on a deeper level. Having an online chat feature on websites is increasingly becoming the norm for most online businesses in the
Read More »Is your webstore spontaneous shopping friendly? The internet is a utopia for impulse buyers. It makes it so easy to browse for items and make spur of the moment shopping sprees. As an online business owner, are you aware how much of your online sales resulted from customer impulse buying? More importantly, does your e-commerce
Read More »We’ve talked about adding online help chat tools and why it helps increase sales. For some unlucky chaps, though, adding a live chat to their websites has proven to be a disaster. While a chat widget is very easy to add and won’t directly affect a website’s performance, having it jive with visiting online shoppers
Read More »Good question. Throughout our beta launch, we have had many of our new sign ups ask us why Offerchat is Free. The reason is simple: Our revenue model rests on the human side of live chat, which means we will be offering live chat outsourcing soon. (Update: we now offer live chat as a service
Read More »Update: A new, more relevant guide featuring the new dashboard is available for new users who are just about to start making full use of the Offerchat live chat tool. Go to the more updated guide. In the previous posts, we got you covered on how to copy paste the code to activate an online chat
Read More »A study conducted by LogMeIn found out that only 31% of internet shoppers reported the absence of a live chat widget in e-stores they shop from compared to 52% in 2009. This implies that an increasing number of e-commerce store and website owners have added a live chat sales tool to their websites and blogs.
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