Who are these people you’re engaging through the live chat widget you’ve added on your website? What are their inherent characteristics such as age and gender? Most especially, why are we so confident in declaring that a web based live chat tool helps increase conversions and sales? Why are live chat users the most coveted Continue Reading

A live help feature on a website available for shoppers and visitors to use when they’re stuck and have trouble finding their way or if they have a simple question is kind of an unwritten rule for online retail website owners. However, many are still in the dark and have not yet done so. Or Continue Reading