May 2, 2025

We’ve done some major Spring Cleaning for the month of May, and today, we’re releasing huge free live chat updates and improvements a lot of you are dying to have for your Offerchat live chat widget on all your sites.

We’re thrilled to announce two major highlights in this very first May deployment.

1. IE Compatibility Clog Now a Thing of the Past

The Offerchat live chat widget you’ve installed on your website is now automatically compatible with Internet Explorer versions 8, 9, and 10. Customers browsing your site using IE can now see the widget and online chat with you.

If you’re using the web based dashboard to chat online, please continue to use Firefox or Chrome. We are yet to update it, and when we do, expect more than just IE compatibility. (Ooops, spoilers!)

Other improvements include:

• Changed Offline Message to Timeout Message on the chat timeout panel
• Hide “Add Website” button if user is agent/operator. (Only admins and account owners can add websites.)
• When visitor is transferred to another agent on a timed out transfer, a new notification message on the widget side that says “You are now assigned to ” will be displayed
• Improved chat history list and preview
• Changed Offerchat banner on chat widget to “Powered by Offerchat”
• Fluid scrolling on chat history, and active chat view.
• Seamless, more intelligent chatting through Pidgin

Login to the dashboard with your Offerchat account and chat with your site visitors to discover a host of other improvements especially on the chat view!

Please note that in this latest release, only one widget style is currently available to all users.

2. Connecting Issue Has Been Nailed

What is spring cleaning without getting rid of the dust, dirt and pesky bugs? In this deployment, the Dev Team has finally able to solve the “Connecting” status issue. If you’re still experiencing this issue, kindly email us your account so we can check.

Our support email is support at offerchat dot com.

After doing a run with the newly improved chat tool, send us your thoughts too. We’d love to hear your experiences with the new deploy.

Keep staying tuned for more! See you at the dashboard.

Published by

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.

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During the 4th of April, Offerchat developers rolled out the first wave of updates for the brand’s free live chat tool.

Things this side of the world are scorching due to the summer heat, and so do our live chat improvements. Our Quality Assurance head had been very busy testing the free live chat on the pre-release staging environment and in the post-production. Mark, our QA guy, have been compiling all known and unknown issues for our Devs to slaughter.

Below is a list of improvements and bugs that already fixed. They are still trying to pin down the more complicated ones

April 15, 2025

New Features:

• Option to convert an agent response to a saved response.

Improvements:

• Only verified users will be displayed on the Chat History “Filter by agents”.
• Hide all inactive drop-downs when navigating or focusing on some part of the page on the control panel.
• Hide Transfer Chat button when no live chat agents are online or available.
• Link all URLs from email to its desired URL page.
• Disable check-box on the header when no data is on the list.
• Change the hierarchy of the forms when adding new user.
• “Connecting to Offerchat and fetching agent” was changed to ‘’Connecting you to an agent'’
• Added a loader when submitting data and verifying a website.
• Disable “Delete” a website when only one website is created. (An account needs to have at least one website.)
• Disable “Un-assign” an agent when only one user is created. (An account and a website needs to have at least one agent.)
• Group chat history conversation by sender.

Bug Fixes:

• Sound notification for new message now working on Safari.
• Toggling between different agent status (Online, Away, Offline) is now working on Firefox.
• If same message is sent by the visitor, the ticker considers the duplicate message as a new chat even though the agent is already on the conversation panel.
• “/career” page is now working.
• Error notifications when all fields are left blank in adding a new user.
• Chat history can now read special characters on different languages.
• Account owner will not be seen on Users list.
• Username will not be shown on the login form when login access is invalid.
• The very first new chat trigger can now be successfully displayed right after saving.

Catch all these fixes and improvements when you login to your dashboard.

Don’t have a chat tool on your site yet? Get the free live chat for your website constantly being made better by Offerchat and upgrade your retail or webstore to a fast and real-time customer support!

Published by

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.

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First round of live online chat tool updates for the month of April revolves around minor improvements for the tool. It’s still crunch time for the Dev Team who are working on much bigger improvements involving (in-demand) browser compatibility and core chat features.

New Feature (the most requested one we haven’t covered in the recently concluded March updates):

• Enable admin to edit “Type your message and hit enter” textbox description on the chat widget.

Improvements:

• Email notifications now better formatted, with clear, concise messages and important information.
• Link popup for chat widget removed (user request)
• Video link removed from Offerchat site (a more fitting explainer video will be released in the future)

Bug Fixes:

Beta phase is mostly a bug-swatting adventure, and here are a few we’ve managed to crush:

• Unable to download PDF file on the Chat Transcript.
• HTML tags are not seen on the Chat Widget.
• Upon logging in, an agent can’t be detected by the widget even though his/her status on the dashboard is online.
• 2 online statuses displaying on the control panel status list.
• Unable to edit a saved response.
• Can’t tick the “Require users to enter a message / question before starting the chat.” checkbox on the Pre-Chat Form.
• Chat notification ticker is not working in some cases.

We’re excited for this month! We’re expecting to roll out some major overhauls for the tool based on the feedback from a new blood of users aiming to use the chat tool more actively, raising the bar for us. April is going to be an even busier, more engaged month for the Offerchat team. And that means more surprises coming your way. So stay tuned!

Published by

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.

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Please note that today, 26th of March, the Offerchat tool will receive new live chat updates, bug fixes and improvements. Many thanks to all users who participated by echoing back bugs and needed improvements.

Highlight for this deployment: Admins and account owners can now filter chat history by agent name, making it easy for them to review their live chat agent’s individual performance and effectiveness. Easier to retrieve records from the archives too!

New Features:

• Filter chat history by agents

Improvements:

• Editing visitor username on the control panel is now more obvious by changing the pointer into a hand pointer
• Fields from the Sign Up Form will now retain when there’s an error after submission
• Clean up the whitespaces of the email address and password when the log in access is sent thru email.
• Pidgin and Adium Installation Instructions more understandable.
• If the website is not yet verified, when opened it should display the Install Widget Page

Bugs Fixed:

• When the status is changed to OFFLINE/AWAY, once the page is refreshed, agent’s status will go back to ONLINE status.
• “Username is invalid” is showing even there’s no Username Field on the Sign Up Form
• “Please check your email for instructions on how to reset your password.” should not be in red background
• Wrong message notification when there’s an error in Adding a new user

Published by

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.

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A little over a week since our last deployment of live chat updates, we’re now rolling four new features along with essential improvements to your Offerchat live chat experience. Check out the comprehensive list of updates below:

New Features:

• Select user Time Zone.
• Chat History timestamp will now depends on the Time Zone set on the account by the current user who logged in.
• Enable to send a certain Chat Transcript to any email address.
• Enable to export Chat Transcript into PDF File format.

Improvements:

• Consistency of all checkboxes
• Make the control panel header more organized.
• Dashboard tour is now updated with the current design of the Control Panel.
• Scrolling on the page will now apply to a desired content only.

Bugs Fixed:

• Default chat widget is showing on the left side upon loading the page.
• The scroll bar won’t scroll down unto the last chat in chats page.
• Unable to record the missed chats on the Visitor Metrics Reports.
• Caching issues on Firefox that caused chats malfunction.
• Can sign up even the password is left blank.
• Delete button is not showing on some of the listings on the Control Panel.

Published by

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.

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Today, March 7, 2025 at 3:00PM (GMT+8) the Offerchat Development Team has unleashed another round of updates and improvements to the Offerchat live online chat tool.

Majority of the new features and improvements are user requests the team has been working on for the last couple of weeks. We have also been testing the Offerchat live chat tool comprehensively and extensively from our end while gathering feedback and reports from our very supportive beta users.

So folks, let’s bask in the shore and enjoy this new wave of improvements, the first this summer! Head over to the dashboard and give them a try.

New Features:

• Edit the widget label and description on Pre Chat Form and Post Chat Survey Form.
• Edit the “Hi Im” greeting label on the Chat Widget.
• Additonal chat histories filters: Predefined and Custom Dates
• Filter chat histories by websites
• Visitor info now available on chat history preview.

Improvements:

• List of latest Product Updates on the Dashboard view for all users to see when they log in.
• URL in “...is currently viewing” are now clickable links and when clicked it will open a new tab to display the page a visitor is currently viewing.
• Pop up confirmation will display before deleting any record/s from the list such as Websites, Users, Saved Responses and Triggers.
• Dashboard look and feel.
• Filter and display chat histories by “Today” in default
• Agent name now shown on the chat history list
• Date timestamp on chat preview

Bug Fixes:

• All users now able to upload or change profile avatar without fail.
• Profile avatar will cease to appear on the widget randomly.
• Image size of profile avatars now displaying correct and optimized size.
• The graph displayed on the Dashboard will not disappear anymore if user returns to the Dashboard from the Account page.
• Visitor IP addresses now displaying correctly, and not stuck with 127.0.0.1
• Pop up form or modal now closes after successfully updating or editing a saved response.

Published by

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.

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Today, the Offerchat team is happy to announce a series of updates being deployed to all user dashboards and Offerchat live chat widgets on websites the world over. This is our 4th official deployment of updates already and we’re just in the first quarter of the year. Yes, we’ve been very busy, really, but it’s been all worth it. Quarter one of 2013 brought us hundreds of new signups and active users. We’re very grateful for all your valuable feedback all this time.

Note: If you’re having issues with the website today, the dashboard or the live chat widget, please bear with us. We’re still in the process of updating our system.

In this update, we got an awful lot of goodies, fixes and feature updates you guys will surely enjoy.

February 22, 2025

New Features:

Say hello to these new features! Give them a test run today.

• New IM Clients Integration:
  • Pidgin
  • Adium
• HTTPS support
• Reports now available in the dashboard
  • Visitor Metrics
• Status of each website listed in the websites list in the dashboard.
• Pre-loader screen when navigating to the control panel.
• Chat notifications added for incoming chats and categorized by websites.

Bug Fixes:

• Saved Responses and Triggers now support special characters from different languages
• Triggers condition “Visitor on site” now displays the correct message
• Visitor name on the Chat Panel can now be edited
• Tour notification will stop showing after every refresh on other pages, but should only display on the dashboard.
• After adding a new site, the page is now redirected to Embed Widget tab and the new website will immediately appear on the left sidebar.
• After signing up and verifying the new website, new users are now able to connect immediately to chat. Status won’t freeze on “Connecting”.
• “Months” on the chat history will still show even when toggling different months.
• Timestamps now displaying on the chat view panel.
• Offerchat javascript now compatible with website sliders
• Offerchat early users now able to change widget style to gradient and rounded corners.

All those bugs are now dead. You won’t be having any one of these issues in the future. *wink, wink*

Shoot us a message via the intercom by clicking on the ? button on the dashboard or chat with us at Offerchat.com for your questions and help requests. You can also email the team at support[at]offerchat[dot]com. We’ll be glad to hear from you.

Published by

Cheby Labrague

Cheby writes about live chat insights, improving conversions, epic customer service, online marketing and everything in between. She will take you by the hand in exploring how to extend your website's earning power through Offerchat's smart live chat tool, and even smarter live chat people.

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