Customer service makes or breaks a business. But in all reality, live chat agents makes or breaks a business because you’re the one who can deliver superior live chat customer service or not. See, there are only two sides of the coin. As a live chat agent, you’ve got to be on top of the game. Whether you are fielding sales questions and support requests from consumers on the other side for your own business or the company you’re working in, the goal is to deliver superior customer service through live chat to win customers on your side.

The Offerchat live chat tool can help you do just that. Here are a few very useful and straightforward tips to help you use the tool as a live chat agent to its full potential and see your agent performance metrics in flying colors.

Get organized

If you think you’re hopeless in this field, think no such thing no more. The Offerchat live chat tool has the necessary features to help you get organized in answering instant chat messages from customers and site visitors. These features ensure you deliver high-quality live support chat by organizing and automating some live chat messages and activities.

Features such as the canned responses not only make chatting more convenient for you, it also organizes common chat scripts. Find yourself typing the same stuff over and over again, why not save the response and make it appear next time by a single click?

Stay focused

Offerchat made it easy for you to stay focused on the job and minimize missed chats. The dashboard is armed with attention-grabbing notification alerts enough to call you to a state of readiness that a customer just walked in your store. When on the dashboard using your browser, a clear, solid sound is heard every time you’re looking at a different window and a new message comes in. It is accompanied by text flashing “New Message” on your browser tab where the dashboard is currently opened.

For a more focused chat experience complete with customized sounds and other desktop notifications, try integrating Offerchat with a third party IM client like Pidgin and Adium for Mac. (More IM client integrations coming soon)

Take the lead and pin the sale

One can never make the mistake on taking the initiative, especially when done in the right direction. The Offerchat live chat allows admins and account owners to set proactive chat triggers that automatically send a chat message to a visitor on the site based on pre-mediated conditions. You, the chat agent, on the other hand, will be able to see these proactive chat messages on your screen tagged to the visitor it was sent to. Now you’ll know where to pick up on the conversation when the visitor replies to this proactive chat.

Of course, it appears when you’ve integrated your agent account with an IM desktop client too.

The chat on the Pidgin screen above is the proactive chat message sent to a visitor after a pre-set chat trigger activated it. Pretty neat, eh?