Today, March 7, 2025 at 3:00PM (GMT+8) the Offerchat Development Team has unleashed another round of updates and improvements to the Offerchat live online chat tool.

Majority of the new features and improvements are user requests the team has been working on for the last couple of weeks. We have also been testing the Offerchat live chat tool comprehensively and extensively from our end while gathering feedback and reports from our very supportive beta users.

So folks, let’s bask in the shore and enjoy this new wave of improvements, the first this summer! Head over to the dashboard and give them a try.

New Features:

• Edit the widget label and description on Pre Chat Form and Post Chat Survey Form.
• Edit the “Hi Im” greeting label on the Chat Widget.
• Additonal chat histories filters: Predefined and Custom Dates
• Filter chat histories by websites
• Visitor info now available on chat history preview.

Improvements:

• List of latest Product Updates on the Dashboard view for all users to see when they log in.
• URL in “...is currently viewing” are now clickable links and when clicked it will open a new tab to display the page a visitor is currently viewing.
• Pop up confirmation will display before deleting any record/s from the list such as Websites, Users, Saved Responses and Triggers.
• Dashboard look and feel.
• Filter and display chat histories by “Today” in default
• Agent name now shown on the chat history list
• Date timestamp on chat preview

Bug Fixes:

• All users now able to upload or change profile avatar without fail.
• Profile avatar will cease to appear on the widget randomly.
• Image size of profile avatars now displaying correct and optimized size.
• The graph displayed on the Dashboard will not disappear anymore if user returns to the Dashboard from the Account page.
• Visitor IP addresses now displaying correctly, and not stuck with 127.0.0.1
• Pop up form or modal now closes after successfully updating or editing a saved response.

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Today, the Offerchat team is happy to announce a series of updates being deployed to all user dashboards and Offerchat live chat widgets on websites the world over. This is our 4th official deployment of updates already and we’re just in the first quarter of the year. Yes, we’ve been very busy, really, but it’s been all worth it. Quarter one of 2013 brought us hundreds of new signups and active users. We’re very grateful for all your valuable feedback all this time.

Note: If you’re having issues with the website today, the dashboard or the live chat widget, please bear with us. We’re still in the process of updating our system.

In this update, we got an awful lot of goodies, fixes and feature updates you guys will surely enjoy.

February 22, 2025

New Features:

Say hello to these new features! Give them a test run today.

• New IM Clients Integration:
  • Pidgin
  • Adium
• HTTPS support
• Reports now available in the dashboard
  • Visitor Metrics
• Status of each website listed in the websites list in the dashboard.
• Pre-loader screen when navigating to the control panel.
• Chat notifications added for incoming chats and categorized by websites.

Bug Fixes:

• Saved Responses and Triggers now support special characters from different languages
• Triggers condition “Visitor on site” now displays the correct message
• Visitor name on the Chat Panel can now be edited
• Tour notification will stop showing after every refresh on other pages, but should only display on the dashboard.
• After adding a new site, the page is now redirected to Embed Widget tab and the new website will immediately appear on the left sidebar.
• After signing up and verifying the new website, new users are now able to connect immediately to chat. Status won’t freeze on “Connecting”.
• “Months” on the chat history will still show even when toggling different months.
• Timestamps now displaying on the chat view panel.
• Offerchat javascript now compatible with website sliders
• Offerchat early users now able to change widget style to gradient and rounded corners.

All those bugs are now dead. You won’t be having any one of these issues in the future. *wink, wink*

Shoot us a message via the intercom by clicking on the ? button on the dashboard or chat with us at Offerchat.com for your questions and help requests. You can also email the team at support[at]offerchat[dot]com. We’ll be glad to hear from you.

 

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