Customizable Widget Label
The widget label is the first message read by your customer. Create an instant connection between you and your customer by transforming the widget label into a welcome greeting or a short, friendly blurb.
Automated Chat Triggers
Set triggers that will automatically send a customized pro-active chat message to shoppers on your website. These triggers or conditions can be based on time spent or when a customer arrives in a specific page.
See Visitor Location
See what page a customer is currently viewing on your site and how he got there. Also displays visitor location by city and/or country so you can fit your messages accordingly.
Inter-Agent Chat and Transfer
Chat with your fellow agent for a quick question, verification or anything else you might need. You can also transfer the customer to another agent whenever needed. Chat history with previous agent is automatically included.
Smart Chat Management
Manage all incoming chats easily from a single panel on the left. No need to toggle between different individual chat tabs. New chats are automatically queued to the top as they come.
Conveniently store answers to commonly asked questions including opening and closing spiels as saved responses instead of typing them out every single time. Reply to customers with a single click from a list of your saved responses.
Own multiple online stores? You can put live chat in every single one of them without creating a separate account. Just add a new website in the dashboard to generate a unique chat widget. Add as many websites as you want. No chat limits too.